Returns and Refunds

At leicesterdrones.com we endeavour to provide the best service possible, especially when it comes to shipping your purchased goods.

If you have changed your mind before we have shipped the product please contact us through email or phone so we can offer a full refund.

If for some reason you are not entirely happy with the goods when you receive them and want to return them, please submit a Return Request Form here. All Return Request Forms will be dealt with as quickly as possible and according to our returns policy, below.

Terms & Conditions for Returns
You may return an item within 14 days of receiving it. It must be unused, unopened and still in its original packaging. In this case you will have to pay return shipping costs. You cannot return unwanted items after 14 days of purchase, nor can you return items that have been used. Once we have received the unopened undamaged item we will refund you in full

Faulty Items

If you think that your item is faulty, you must complete our Return Request Form and provide a detailed description of the fault.  The first task is to confirm if the issue is a genuine fault as often it is something minor that we are able to help solve via email or over the phone.  If we are not able to resolve the fault by email or over the phone we may ask you to return the product for inspection.  If there is a genuine fault we will repair the item.  If, after inspection, we find that the item does not have a genuine fault and has been miss-used, crashed, had incorrect software installed or has not been maintained properly then it will not be repaired or replaced.  In this case there will be an inspection fee of £39.99 plus shipping costs if you would like the item to be returned to you.

Warranty On Products Offered For Sale
Products offered for sale by leicesterdrones.com are done so with a 6 month limited replacement warranty, unless otherwise stated. We will warrant, for a period of 6 months from the date of purchase, that any item sold via this website will be free from defects in material. During this 6 month period, leicesterdrones.com will replace or repair defective material at no cost to the purchaser. Postage of the item is the responsibility of the customer and we recommend that only insured mail is used for this purpose. leicesterdrones.com cannot accept responsibility for items sent to us which are lost in the post.

Any defects caused as a result of crash damage will not be covered under warranty nor will any consequential loss be reimbursed. Flying drones requires practice and a degree of skill, care and attention and this is entirely the responsibility of you, the customer. Consequential damage of any kind will not be covered or reimbursed by leicesterdrones.com.  You may want to consider taking out 3rd party liability insurance to cover any potential cost incurred in this way.

Click here to see our full Terms & Conditions.